Terms of Service

1. Acceptance of terms

By accessing or using ROC — Roatán Online Concierge ("ROC", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use ROC. These terms apply to all visitors, users, and anyone who accesses the service at roc-concierge.com.

2. What ROC is

ROC is an AI-powered travel concierge for visitors to Roatán, Honduras. It provides recommendations and information about local service providers including diving operators, tour companies, restaurants, and transportation. ROC is free to use.

3. AI-generated content

ROC uses artificial intelligence to generate responses. While we strive for accuracy, AI-generated content may contain errors, inaccuracies, or outdated information. ROC's responses are for informational purposes only and do not constitute professional advice. Always verify critical information — such as business hours, prices, and availability — directly with the provider before booking.

4. User accounts

An account is optional — everything on ROC, including provider contact details, works without one. If you create an account, you are responsible for keeping your credentials secure and for providing accurate information.

5. Cost & donations

ROC is free. There is no charge to use it and no paid tier. We may offer a way to make a voluntary donation to support running costs; donating is entirely optional, gives no additional access or features, and is handled by the third-party service you donate through, under that service's own terms.

6. Acceptable use

You agree not to:

• Use ROC for any unlawful purpose
• Attempt to scrape, copy, or systematically extract provider data from ROC
• Abuse, harass, or attempt to manipulate the AI
• Attempt to bypass rate limits or security measures
• Impersonate any person or entity
• Use ROC to generate spam or misleading content

7. Provider information

ROC provides contact information for local service providers in good faith. We do not endorse, guarantee, or take responsibility for the quality, safety, or reliability of any third-party provider listed in ROC. Any bookings or transactions you make with providers are solely between you and that provider. ROC is not a party to those arrangements.

8. Reviews you submit

When you submit a review, you confirm it reflects your own genuine experience and that you have the right to share anything it contains. Do not submit false, misleading, defamatory, or offensive content, and do not include other people's personal details without their permission.

Every review is checked before it appears on the site. We may decline to publish, edit for length or clarity, or remove any review at our discretion — and we may respond to it publicly. By submitting a review you grant ROC permission to display it on the site alongside the name you provide. If you want a published review removed, email us and we will take it down.

9. Intellectual property

All content, design, code, and branding on ROC — including the ROC name, logo, and concierge platform — is owned by or licensed to ROC. You may not copy, reproduce, distribute, or create derivative works without our written permission.

10. Disclaimer of warranties

ROC is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any information provided is accurate or complete. Use of ROC is at your own risk.

11. Limitation of liability

To the fullest extent permitted by law, ROC and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to loss of data, personal injury, or financial loss resulting from reliance on provider recommendations.

12. Governing law

These terms are governed by the laws of the Republic of Honduras. Any disputes arising from these terms or your use of ROC shall be subject to the jurisdiction of the courts of Honduras.

13. Changes to terms

We may update these terms at any time. We will update the date at the top of this page when changes are made. Continued use of ROC after changes constitutes acceptance of the updated terms.

14. Contact

Questions about these terms? Contact us at roc.concierge@outlook.com or use our contact page.